Virtual health enables a patient-centred approach by providing health professionals with the technology required to deliver high-quality patient care remotely.
During COVID-19, this means avoiding unnecessary travel and maintaining physical distancing to ensure the safety of our clients, staff and physicians. It also creates innovative pathways which allow our providers and clients to connect “from anywhere to anywhere” across the system of care in BC. Virtual health is crucial to ensuring access to timely, appropriate and evidence-based care during (and beyond) the COVID-19 pandemic, and is a natural extension of many of the digital tools already use across PHSA.
Here you can find information, resources and guides to using various virtual health tools and technology.
There are a number of options available for staff who want to access video conferencing. Whether this is for team meetings or connecting with clients for clinical visits. See the guide to choosing the best video platform for you here: and find some quick tips on virtual health visits here:
PHSA Video Conference Support Line (during the COVID-19 pandemic): 604-290-4635 or 604-802-3738
Support Hours: 7am – 5pm Monday to Friday
Skype for Business
Office of Virtual Health
Skype for Business Support
Top tips for Skype for Business
Additional troubleshooting instructions:
- Once you have loaded the software, you will need to sign in with your PHSA credentials. Look for 'advanced' settings, and insert PHSABC into the domain.
- If your install does not have 'advanced settings' showing on the log on webpage, then log in using PHSABC\ before your PHSA credentials. For example: PHSABC\john.smith
- Once you have logged into your Skype account, call the PHSA video conferencing support desk (insert phone number) to do a test call. They will also give you a quick lesson if required, and help you adjust things like microphones, cameras, lighting, etc.
To request a Zoom account: https://bcvh-zoom.phsa.ca/
To verify if a user has a PHSA Zoom account (intranet only):
TurboScan & SR Fax is used to address email-to-fax needs.
In addition to the above virtual health resources, BCMHSUS has developed a number of site and program-specific procedures as well. These are all available through SHOP. You can find the procedures listed by site below.