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Virtual Health Resources

Virtual health enables a patient-centred approach by providing health professionals with the technology required to deliver high-quality patient care remotely.

During COVID-19, this means avoiding unnecessary travel and maintaining physical distancing to ensure the safety of our clients, staff and physicians. It also creates innovative pathways which allow our providers and clients to connect “from anywhere to anywhere” across the system of care in BC. Virtual health is crucial to ensuring access to timely, appropriate and evidence-based care during (and beyond) the COVID-19 pandemic, and is a natural extension of many of the digital tools already use across PHSA.

Technical resources and procedures

Here you can find information, resources and guides to using various virtual health tools and technology. 

Use Citrix to access your work desktop from home. This is how you can access POD and other PHSA network sites while working remotely.



There are a number of options available for staff who want to access video conferencing. Whether this is for team meetings or connecting with clients for clinical visits. See the guide to choosing the best video platform for you here: and find some quick tips on virtual health visits here: 

PHSA Video Conference Support Line (during the COVID-19 pandemic): 604-290-4635 or 604-802-3738

Support Hours: 7am – 5pm  Monday to Friday

Skype for Business

Download Links:

For windows

For Mac

Support Websites:

Office of Virtual Health

Skype for Business Support

Top tips for Skype for Business

Additional troubleshooting instructions:

  • Once you have loaded the software, you will need to sign in with your PHSA credentials. Look for 'advanced' settings, and insert PHSABC into the domain.
  • If your install does not have 'advanced settings' showing on the log on webpage, then log in using  PHSABC\ before your PHSA credentials. For example: PHSABC\john.smith 
  • Once you have logged into your Skype account, call the PHSA video conferencing support desk (insert phone number) to do a test call. They will also give you a quick lesson if required, and help you adjust things like microphones, cameras, lighting, etc.   


To request a Zoom account:

To verify if a user has a PHSA Zoom account (intranet only):


Support Websites:

Find out how to do secure electronic transfers of paper-based client files here


Learning Hub Course: IMITS Secure File Transfer Training online course


If you require interpretation services for a virtual health visit with a client, you can schedule this using Zoom. You can find out more information here:


Site-specific tools

In addition to the above virtual health resources, BCMHSUS has developed a number of site and program-specific procedures as well. These are all available through SHOP. You can find the procedures listed by site below.

SOURCE: Virtual Health Resources ( )
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