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Contact BC Mental Health & Substance Use Services

Need to reach us about a question or concern? Get in touch using the contact information below. Please note we are unable to give medical advice over the phone or via email.
Programs & services
We offer a wide variety of programs and services to help people with severe and complex mental health and substance use needs. Our Services describes all of our programs in detail.

If you have a specific question about a program or service listed, use the following contact information. 

Provincial integrated mental health and addiction programs

Burnaby Centre for Mental Health and Addiction
3405 Willingdon Avenue
Burnaby, B.C. V5G 3H4
Phone: 604-675-3950
Fax: 604-675-3955 

Heartwood Centre for Women
4500 Oak Street
BC Women’s Hospital + Health Centre
Vancouver, B.C. V6H 3N1
Phone: 604-875-2424 ext.2032
Toll free (B.C. only): 1-888-300-3088 ext.2032 

Rehabilitation and Recovery Program
2601 Lougheed Hwy
Coquitlam, B.C. V3C 4J2
Phone: 604-520-3610 
Fax: 604-528-6525

Provincial mental health programs

BC Psychosis Program
UBC Hospital, Detwiller Pavilion
2255 Wesbrook Mall
Vancouver, B.C. V6T 2A1
Phone: 604-822-7546 

Provincial addiction programs

Ashnola at the Crossing (Youth)
3865 Highway 3
Keremeos, B.C. V0X 1N0
Phone: 604-829-8657

Provincial Substance Use Beds for Adults - Administration
4949 Heather St.
Vancouver, B.C. V5Z 3L7
Phone: 604-829-8657

Court-referred mental health assessment and treatment

Forensic Psychiatric Hospital
70 Colony Farm Road
Coquitlam, B.C. V3C 5X9
Phone: 604-524-7700 

Kamloops Forensic Regional Clinic
Suite 5, 1315 Summit Drive 
Kamloops, B.C. V2C 5R9 
Phone: 250-377-2660 

Prince George Forensic Regional Clinic 
2nd Floor, 1584 - 7th Avenue 
Prince George, B.C. V2L 3P4 
Phone: 250-561-8060 

Surrey / Fraser Valley Forensic Regional Clinic 
10022 King George Boulevard 
Surrey, B.C. V3T 2W4 
Phone: 604-529-3300 

Vancouver Forensic Regional Clinic 
300 - 307 West Broadway 
Vancouver, B.C. V5Y 1P8 
Phone: 604-529-3350 

Nanaimo Forensic Regional Clinic
101 - 190 Wallace Street 
Nanaimo, B.C.  V9R 5B1 
Phone: 250-739-5000 

Victoria Forensic Regional Clinic 
2840 Nanaimo Street 
Victoria, B.C. V8T 4W9 
Phone: 250-213-4500 

Health services for people in custody 

Correctional Health Services Administration
4949 Heather St.
Vancouver, B.C. V5Z 3L7
Phone: 604-829-8657

Visit the Correctional Health Services page for a list of B.C.'s provincial correctional centres.

Genetic counselling

The Adapt Clinic
4500 Oak Street, Room C234
BC Children’s Hospital 
Vancouver, B.C. V6H 3N1
Phone: 604-875-2726

Research institute

BC Mental Health and Substance Use Services Research Institute
Translational Research Building
3rd Floor – 938 West 28th Avenue
Vancouver, B.C. V5Z 4H4
Phone: 604-875-3599
Fax: 604-875-3871

If you have a question about our research, visit the Our Research page. 

If you are interested in completing a research study, please visit PHSA Research Administration and Services for more information.

Can’t find what you’re looking for?

Referral questions
Most of our programs require a referral from a health care professional or case manager.

If you are interested in receiving treatment with us, contact your health professional.

If you have a question about the status of a referral package you have submitted, contact your health authority liaison directly. If you are not sure what health authority you are a part of, visit the Government of BC website. 

Email us for any questions about the referral process or status of a referral for Ashnola at the Crossing, Cedars at Cobble Hill or Phoenix Society.

If you are currently using our services but would like to access another program, please speak with your case manager for more information. 

Can’t find what you’re looking for?

Media
Our communications team is dedicated to providing a timely response to all media inquiries about our programs and services, mental health and substance use issues and more. 

A PHSA communications team member is available during the day, after-hours and on the weekends to help coordinate interviews with appropriate spokespeople and to provide accurate information as quickly as possible.

Please contact us as follows:

During business hours 

Trudi Beutel
Acting Communications Manager
BC Mental Health and Substance Use Services
Phone: 604-829-8657 ext. 259021
Monday-Friday, 8:30 a.m. to 5 p.m.

After hours and weekends

PHSA media line: 778-867-7472. 

If you are leaving a message, please remember to include your name, media outlet, the nature of your request and detailed contact information.

Learn more

Visit our Media Room page.

Can’t find what you’re looking for?

Email us at feedback@bcmhs.bc.ca.
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