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Provincial Crisis Lines

The Provincial Crisis Lines Network provides short-term emotional support and intervention by phone for people throughout British Columbia who are in crisis or contemplating suicide.

Who can use the Provincial Crisis Lines?

The network of crisis line services is for anyone in B.C. experiencing suicidal thoughts, mental health issues or a substance use disorder.

Our crisis line workers are trained to be empathic, active listeners and partners in problem solving.  They use crisis and suicide assessment and intervention methods based on today's best practices.

Two crisis lines offer immediate, 24-hour access to services for anyone in the province considering suicide or those with mental health or substance use disorders.

  • 1800SUICIDE is for individuals considering suicide, or for those who are concerned about someone who may be at risk of suicide.
  • 310Mental Health Support (310-6789) is a crisis line that provides emotional support, information and resources specific to mental health and substance use disorders.

We are working to expand these services to include chat and text. Connecting using virtual health tools can reduce the barriers and stigma that many people with mental health and substance use issues face when getting help.

About our virtual health services

Many of our clients and patients have faced significant barriers to accessing the health care they need, including traumatic experiences, unstable housing and stigma. They may also live in a rural geographic location and/or be unable to travel to see a care provider. 

Virtual health tools help us reduce health care barriers so that people with mental health or substance use challenges can receive the care and support they need wherever they are in the province, using a medium that works for them. 

Mental health and substance use services are different from other types of medical care such as family practice and oncology. While seeing clients and patients one-on-one will always be important, much of our treatment is communication-based rather than hands-on, making BC Mental Health and Substance Use Services especially well-positioned to implement virtual health technologies. Clients and patients in many of our programs regularly see physicians and other care providers using telehealth tools.

We are committed to continuing to work closely with PHSA's Office of Virtual Health to create even more opportunities to improve communication and care delivery, and remove barriers for vulnerable people.  

Partners in care

BC Mental Health and Substance Use Services provides leadership, expertise, and oversight to a number of specialized provincial programs that are delivered by carefully selected contractors. The Provincial Crisis Lines are supported by BC Mental Health and Substance Use Services and the Ministry of Health. The service is overseen by the Crisis Line Association of British Columbia.

SOURCE: Provincial Crisis Lines ( )
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