Are you suffering from a mental health or substance use disorder? We’re here to help. Read our most frequently asked questions to learn more about our services.
Our services require a referral from a health professional. Learn more in Our Services.
Visit About Our Services to learn about each of our programs, including what you can expect during treatment.
Usually, yes. We encourage family and loved ones to visit you and stay involved in your treatment. Visiting hours and guidelines vary at each of our facilities.
- Monday to Friday, 3-4:30 p.m. and 6-8 p.m.
- Saturday, Sunday and long weekends, 1-4:30 p.m. and 6-8 p.m.
Sunday afternoons or by special arrangements, depending on the visitor (children may have more frequent visits). Contact us at heartwood@cw.bc.ca to make arrangements.
- Tuesdays and Thursdays, 7-8:30 p.m.
- Saturdays, Sundays and holidays, 2-4 p.m. and 7-8:30 p.m.
- Patients in Hawthorne House, our pre-discharge unit, as well as in the
Community Transition Cottages may receive visitors on Saturdays, Sundays and holidays, 11 a.m.-8:30 p.m.
For visiting hours at individual provincial correctional facilities, contact BC Corrections.
Contact Elizabeth Fry Society and the
Phoenix Society for& visiting hours.
Contact Vancouver Coastal Health for BC Psychosis Program visiting hours.
Visit
Our Services for more information on visiting in all of our programs.
Occasional substance use relapses are often part of people's recovery journeys and are not a sign of failure. If you experience a relapse and would like to continue your treatment, contact a member of your treatment team.
