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Student Orientation

Congratulations on your placement at BC Mental Health and Substance Use Services! Preparing will help make your experience a positive one.

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This guide provides information you and your placement supervisors need to know before starting your placement. It also lists things to remember during your experience. 

Before your placement
Review PHSA's policies

Several policies are in effect at PHSA and its programs that you will need to be familiar with:

Complete the mandatory orientation

All students are required to complete the Student Practice Education Core Orientation in our Learning Hub platform before working at any of our service areas. To access the course, you will need to create a student Learning Hub account using your school-based email address.

This orientation will include training in violence prevention. You may also be required to attend a full-day classroom session. Classroom training is offered several times a month. Visit Learning Hub for the most up-to-date training dates or speak with your placement supervisor to see if classroom training is required.

Complete the PHSA privacy module

Privacy and confidentiality are vital in health care. In addition to the Core Orientation, please complete the 30-minute Privacy and Confidentiality module. This course is designed to help you identify common confidentiality violations.

Complete the Cerner modules (clinical placements only)

In order to receive access to Cerner (our electronic health record) system, you must complete the Cerner training and agreement at least one week prior to your placement. The course(s) you need to complete will depend on your placement. Please speak with your supervisor, or visit the PHSA guide on Preparing for Your Practicum.

Computers systems access

In order to meet confidentiality and health information management standards, all students coming to our worksites will need a network account. Students in clinical settings will also require an eChart Account to access client or patient information.

What is the "network"? What is "eChart"?

The network is the health authority's internal information technology system. It provides access to applications such as the intranet (PHSA on Demand, usually called POD), shared drives and desktop programs.

eChart is the go-to place for all client and patient information including lab and radiology results. The type of access provided is based on the student's role, responsibilities and relationship with the client or patient.

How do I get a network or eChart account?

These accounts are automatically created by PHSA's User Access Services team. Accounts are generated once your placement has been confirmed through the Health Sciences Placement Network or HSPnet. We ask faculty advisors or placement coordinators to make sure student placements are confirmed at least four to six weeks before your start date.

Up to four weeks before your placement start date, you will receive, by email, a code and instructions from BC Clinical and Support Services on how to activate your network account. Clinical students will also receive, in a separate email, a temporary eChart password upon completion of eChart (Cerner) training modules.

Where do I go if I need help and information?

For questions about Learning Hub, email

For questions about your eChart account, email

For questions about your network account, please contact the PHSA Service Desk at 604-675-4299 or

If you are a placement coordinator and have questions about HSPnet, email

For general inquiries about student education at PHSA, email

During your placement
Over your first few days, you will do the following:
  • Activate your network account (under supervision of a preceptor, field guide or supervisor), following the instructions provided in the activation email. You will require access to a computer that is logged onto the PHSA network.
  • Receive an orientation to our organization: our structure, goals and mandate.
  • Receive a tour of your placement location and meet the people you may be working with.
  • Spend time reviewing documents, policies or guidelines or complete additional modules that may not have been covered in the mandatory orientation.
During your placement, you should do the following:
  • Check in with your supervisor or preceptor regularly and let him or know how the experience is going.
  • Be open-minded and always ask questions. Remember that you are here to learn and will run into new ideas and perspectives that may be unfamiliar to you.
  • Reflect on your performance, skills and abilities, and set achievable goals.
  • Never shy away from a challenge. Take advantage of all the learning opportunities we have to offer, attend meetings or events, and volunteer to try something new.
  • Use this opportunity to build professional relationships and expand your network.
  • Have fun! A placement can be an important step into the professional world, so make the most of it.

Can't find what you're looking for?

Email us your questions. 

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SOURCE: Student Orientation ( )
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