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Engaging patients and families in COVID-19 health care solutions

Patient and Family Engagement is the process of planning, delivering, and evaluating health care together with the people we serve.
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As we navigate these unchartered waters, it is important that we design our solutions and responses to COVID-19 with the patient and family voice in mind. 

Ways that our staff are engaging patients and families:

  • BCMHA: The Partnerships in Care Committee acknowledges that communication lines with families are now more important than ever. While infection control practices restrict the physical presence of families on site, the committee continues to engage families, leveraging virtual technology to host meetings and solicit feedback during this difficult time. Staff are also ensuring minimal disruption to the family support group, which has moved online.
  • Forensic Psychiatric Clinics: As an outpatient service, staff worked with family members to develop the necessary education materials to keep clients in the community connected to this essential service.
  • BCMHSUS Patient and Family Partner Network: The Patient and Family Partner Network is a community of people with lived experience of mental health, substance use, and/or incarceration across BC. Network members work in partnership with staff, physicians, and researchers to improve the healthcare at BCMHSUS. If you are interested in sharing your experiences, knowledge, and ideas, reach out to for more information.
SOURCE: Engaging patients and families in COVID-19 health care solutions ( )
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