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Questions Loved Ones Ask

Are you a family member, partner, friend or support person of someone receiving treatment in one of our programs? Read these frequently asked questions.








How can I get help for my loved one or family member?

If you know someone who is experiencing mental health or substance use issues, don't hesitate to let them know that you care about them, and that help is available. Encourage them to get in touch with their doctor. If they don't have one, they can visit a local walk-in clinic.

You can also take a look at our Other B.C. Mental Health and Substance Use Resources page.

Most of our programs are for people who have already tried other treatment options and need more specialized care. Learn more about them and whether they are a fit for your loved one by visiting the pages below.

Services for people with mental health and substance use issues

Services for people with substance use issues

Genetic Counselling

How can I get help for my child?

BC Mental Health and Substance Use Services provides services for adults. To learn about options for mental health or substance use support and treatment for children, visit the BC Children's Hospital mental health website or contact the Kelty Mental Health Resource Centre at 604-875-2084 or toll free at 1-800-665-1822.

How can I visit my loved one at one of your facilities?

We encourage you to visit and stay involved in your loved one's treatment. Visiting hours and guidelines vary at each of our facilities, however. 

Burnaby Centre for Mental Health and Addiction visiting hours

  • Monday to Friday, 3-4:30 p.m. and 6-8 p.m.
  • Saturday, Sunday and long weekends, 1-4:30 p.m. and 6-8 p.m.

Heartwood Centre for Women visiting hours

Sunday afternoons or by special arrangements, depending on the visitor (children may have more frequent visits). Contact us to make arrangements.

Forensic Psychiatric Hospital visiting hours

  • Tuesdays and Thursdays, 7-8:30 p.m.
  • Saturdays, Sundays and holidays, 2-4 p.m. and 7-8:30 p.m.
  • Patients in Hawthorne House, our pre-discharge unit, as well as in the Community Transition Cottages may receive visitors on Saturdays, Sundays and holidays, 11 a.m.-8:30 p.m.

Correctional Health Services

For visiting hours at individual provincial correctional facilities, contact BC Corrections.

Ashnola at the Crossing 

Contact the Pacific Community Resources Society for visiting hours.

Provincial Substance Use Treatment Beds

Contact Cedars at Cobble Hill and the Phoenix Society for visiting hours.

BC Psychosis Program

Contact Vancouver Coastal Health for BC Psychosis Program visiting hours.

Visit Our Services for more information on visiting in all of our programs.

Where can I get support for myself?

Helping a loved one who is struggling with a mental health or substance use issue can be extremely difficult.

Our family support group offers care and support to family members and loved ones of patients at any of BC Mental Health and Substance Use Services' facilities, as well as a safe space to share your experiences. The group meets every third Monday at the Burnaby Centre for Mental Health and Addiction. It's run by and for family members who have loved ones struggling with mental illness and substance use.

We also have a support group called Understanding Addiction just for families of patients and clients at the Heartwood Centre for Women. Contact us for details.

SOURCE: Questions Loved Ones Ask ( )
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