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Vision, Mission and Values

Our vision, mission and values are aligned with the goal of PHSA, to provide province-wide solutions and better health for British Columbians.
As an agency of the Provincial Health Services Authority (PHSA), an academic health sciences organization affiliated with the universities of British Columbia, BC Mental Health & Substance Use Services aims to contribute to our shared goal of improving the health of the population by:

  • Delivering quality health services
  • Coordinating and setting standards for selected province-wide specialized services
  • Leading system-wide improvements and creating province-wide partnerships
  • Implementing populations and public health initiatives
  • Advancing research and practically applying it to improve patient care, decision-making and planning
  • Creating a learning culture by promoting the development of health care professionals through a commitment to excellence in education and training.
Our shared PHSA values serve to provide a focus for how we approach our work. They collectively inspire behaviour that creates a dynamic and performance-oriented organization.

(While PHSA’s primary affiliation is with the UBC Medical School and the UBC Health and Human Science Programs, PHSA also works in association with the BC Institute of Technology, Simon Fraser University, the University of Northern BC, and the University of Victoria, among others.)

Mission

Provincial health results through caring, leading and learning together.

Vision

Province-wide solutions for excellence in health, every time.

Values 

Respect people

We treat people as individuals with unique beliefs, values, lived experiences and cultural norms. We value diversity and seek, listen to and respond to suggestions for improvement. Patients and families are at the centre of all we do.

Be compassionate 

Whether it's caring for a patient, family member or colleague, being compassionate is fundamental to the work we do. We care about the health and well-being of one another and those we serve. We believe that simple acts of kindness matter.

Dare to innovate

As an academic health sciences organization, we achieve excellence through knowledge and innovation. We believe in daring to innovate in all areas of our work to provide the best care for patients and families. We encourage one another to be life-long learners. We learn from the experiences of patients and families and value their ideas.

Cultivate partnerships

Our provincial scope means we foster partnerships wherever possible to improve health outcomes. We collaborate with each other, those we serve and regional, provincial, national and international colleagues. We believe cultivating partnerships also means supporting patients and their families to make the healthcare decisions that are right for them.  

Serve with purpose

Our shared drive to make meaningful improvements in care helps to guide our services. We find joy through serving others. We believe that making a profound difference in the lives of others is our legacy.

SOURCE: Vision, Mission and Values ( )
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