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Measuring Patient Experience

Your experiences as patients and families are rich sources of information that can provide insights to help improve the quality of care.

To advance this, staff, patients, and families are partnering across all BC Mental Health and Substance Use Services sites to develop a patient experience measurement strategy.

Patient Care Quality Office

Your concerns as patients and families are important to us. If you have a concern or complaint, here are some actions you can take:

  1. Address the concern directly with the person who provided the service or to the manager of the unit. Complaints are best resolved at the time and place they occur.
  2. Some sites also have comment boxes. If your care site has one, you may also write a comment card and share it with us anonymously.
  3. If your complaint remains unresolved, you can contact the PHSA Patient Care Quality Office (PCQO) directly. 

SOURCE: Measuring Patient Experience ( )
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