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About Us

Patient Experience is the sum of all interactions that influence the perceptions of patients and families across the continuum of care.

By promoting collaborative, empowering relationships between patients, families, and healthcare professionals, BC Mental Health and Substance Use Services strives to deliver high quality, person-centered care, where patients and families receive the support you need.

The Patient Experience and Community Engagement Department at BC Mental Health and Substance Use Services is your resource. We want to work with you to build our services around your priorities, needs, and goals.

For more information on how we engage patients and families at BC Mental Health and Substance Use Services, visit Patient and Family Engagement — Clinical & Professional Resources.

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