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PHSA+ Award winner profile: Prab Gill

Prab Gill, director, quality, safety & systems improvement at BC Mental Health and Substance Use Services embodies PHSA values each and every day. Her team says that she has a special combination of character and leadership skills.
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​Prab, on the right in the black and grey dress, with members of her team.

​She is kind, caring, extremely professional and hard working, with a great sense of humour. True to her compassionate style, Prab credits her successes to her colleagues.

"I am very humbled to receive this award. I've always seen the leaders that I work with at BC Mental Health and Substance Use Services embody the values of being supportive while also allowing for creativity to innovate. This is something that I've tried to bring forward in my work."

Spearheading success

Prab and her team have successfully taken on two large scale, transformative projects in the last 12 months: safety huddles and the roll out of clinical system transformation (CST) at the Burnaby Centre for Mental Health and Addiction. Both projects required her to take an innovative approach and to cultivate partnerships across BC Mental Health and Substance Use Services and with partner organizations.

Safety huddles are a workplace safety initiative spearheaded at BC Mental Health and Substance Use Services by Prab and the Quality and Safety team. They take an innovative approach to patient safety by facilitating the input of frontline staff in daily structured meetings to discuss emerging safety issues and opportunities for quality improvement.

"Even though the project is still in the early stages, we are already seeing positive results. We are seeing more effective collaboration across teams—something I feel is of top importance to enhance safety."

Prab and her team were also integral to ensuring that the Burnaby Centre was the first PHSA site to go live with CST last December.

"I'm also very proud of what Prab and her team accomplished so far with the CST project. They would not have achieved success without living the PHSA values. They truly had to work in partnership with multiple teams and cultivate strong relationships to achieve the outcomes we were seeking for our staff and clients," says Lynn Pelletier, vice president, BC Mental Health and Substance Use Services.

"I've always seen the leaders that I work with at BC Mental Health and Substance Use Services embody the values of being supportive while also allowing for creativity to innovate."
Embodying PHSA values

Prab's colleagues note her great compassion for the vulnerable patients and clients served by BC Mental Health and Substance Use Services.

"Our team works with an extremely vulnerable population. I want to always strive to do our best to improve the experience that our patients get through the care we deliver on a day to day basis. I am very motivated to help enhance the quality of care for our clients to the highest standard possible. As values-based leaders in BCMHSUS, I feel we are working collectively toward this goal."

Prab is very proud of the team she works with and is grateful for having such supportive colleagues. As a thank you, on festive occasions Prab likes to treat her team to her homemade butter chicken and samosas.

"I am very lucky to be working with an amazing team. Every member of my team brings unique skills and perspective. I hope that in the future we can continue to grow together and take on more innovative projects to improve the lives of our clients and families."

 
 
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