Bronwen Pencarrick, an administrative coordinator with BC Mental Health and Substance Use Services (BCMHSUS), is described by colleagues as “an invaluable resource” and “the glue that holds our team together.”
Her vast realm of knowledge spans project coordination, budgeting, software and web applications, and meeting and event coordination – to name just a few of her many talents.
No matter the task, big or small, Bronwen always brings the same passion, commitment and professionalism to the job, going above and beyond to make real differences. She understands the power of relationships, connection and engaging with people openly to build mutually supportive relationships, and is a positive, uplifting influence on those around her.
Congratulations, Bronwen, on your PHSA+ Award win! Can you tell us a little bit about what you do at BC Mental Health and Substance Use Services?
I’m the administrative coordinator for BC Mental Health and Substance Use Services, adult mental health and substance use programs. I support the provincial executive director. I have been supporting the strategic mental health and substance use initiatives project team, who are working on the Office of the Auditor General recommendations project. I provide project support when new initiatives are being initiated. I have worked on the PHSA intranet migration and the new BC Mental Health and Substance Use Services website. I work to coordinate people and things to support the work of BC Mental Health and Substance Use Services.
What do you like most about your job at BC Mental Health and Substance Use Services?
I love working here. I get excited about working for an agency that supports such an important population in the province. I’m a systems person, so I like to be part of the process of people around the province getting the help they need and deserve. I like that BC Mental Health and Substance Use Services works with trauma-informed practice, which I feel strongly is imperative in this field of work in order to support clients in treatment/rehabilitation. I love working with the team that I have the honour to work with each and every day. While I’m not part of the direct care team, I feel that I’m contributing to something meaningful.
What is most rewarding about your job; what makes it all worthwhile?
I love to hear about client success. I get super excited when we treatment-match clients to our programs, and their quality of life improves. We are in this for our clients, for the people we share this province with. It’s so great to see success, but to also be there if they need help again.
Tell us, what has been your proudest moment at PHSA?
I can’t narrow it down to one…putting on an open house for community at Heartwood, being part of the core team working to open the new site for youth in Keremeos (Ashnola), being recognized by my colleagues for my contribution to PHSA to win this award.
How do the PHSA values show up in your work?
I was raised with a core belief system to be respectful and compassionate to others. Being able to work for an organization that embodies these beliefs is a dream come true. I approach my work with this philosophy and the rest follows. I have been incredibly lucky to be supported by a supervisor and a team that allows me to have a voice and to present ideas and solutions. It’s such a wonderfully nurturing environment to be part of.
Thank you, Bronwen, for consistently bringing something extra to our patients and our workplace – and congratulations again on this achievement!