A Leading Practice is recognized by Health Standards Organization as demonstrating a positive change to patients as well as being people centred, safe and efficient.

Founded by Clinical Services Manager Ayesha Sackey, the Partnerships in Care Committee is a peer-led steering committee of patients and families from across B.C. focusing on quality improvement, patient experience and patient safety. Under Ayesha's leadership, the Partnerships in Care Committee has identified and addressed a number of key concerns from patients and their family members, such as transitions and discharge, crisis management, family support and more.

"Since the roll-out, we have seen a decline in the number of complaints and concerns from clients and families," says Kathryn Proudfoot, Director, Patient Experience and Community Engagement.

"Clients and family members have also mentioned that they feel empowered to address issues before they start, and that if issues do occur they feel more equipped to respond."

In addition, during these meetings members voiced the need for a group that would connect family members supporting their loved ones at the Burnaby Centre. This feedback was heard, and a family support group was established in March 2018 which continues to meet in-person and virtually today. 

Once recognized, Leading Practices are published in the Leading Practices Library. The Leading Practices Library is a knowledge sharing resource of innovative practices from around the world that have been identified through a rigorous evaluation process, and shared with the public, policy makers and organizations who are seeking ways to improve the quality of health care for all. 

See more on the Health Standards Organisation website.